How to use
TreatField online therapy platform

1

Choose a therapist

  • Sign up and go to the Therapists page.
  • There is no rating system, so the list is randomly sorted.
  • Use a filter by age, language, and key topics to simplify your search.
How does Treatfield select therapists?

Our platform does not have open signing form for therapists. It means that only those in whom we are absolutely sure get on the list. All Treatfield therapists have relevant education, undergone additional training in a specific area of psychotherapy, and have at least five years of counselling experience.

How do I choose a therapist?

Each therapist's page has a short biography and an intro video (some of them are still in the process of being recorded) so that you can understand more about the therapist. Pay attention to the main topics that the therapist works with, and check out the therapist's articles and videos. You may like one of the therapists right away. Since we guarantee the qualifications of therapists and you don't have to compare their education and experience, intuition is a good tool for choosing.

What if I can not choose?

If you can't choose, we will answer questions about psychotherapy and help you choose a therapist to suit your needs. Contact us at [email protected].

Sign up and go to the Therapists pageFilter by age, language, and key topics to make your search easier
2
Contact a therapist to schedule a consultation
  • On the page of the selected therapist, click the "Request an appointment" button.
  • This button will open the appointment window. Briefly describe the topic you'd like to work on and what time works for you. Feel free to ask any questions you may have.
  • Agree on an appointment for the first consultation, and the therapist will schedule it inside the system. The time will be displayed in your profile in the Therapy section.
I'm not ready to sign up yet, I'd like to learn more about psychotherapy

If you still have questions about the therapy process, feel free to ask your psychotherapist in private messages or contact us at [email protected].

I'd like to start the therapy but I cannot articulate my issue
It is normal. There are no "wrong" topics to discuss in therapy. You don't have to describe your issues in detail. If you are generally dissatisfied with your life or feel like something is wrong with your mental condition and mood, this is enough to get started. Understanding the causes of the problem and your feelings is an essential part of psychotherapy.
On the page of the selected therapist, click the Agree on an appointment for the first consultation, and the therapist will schedule it inside the system. The time will be displayed in your profile in the Therapy section.
3
Pay for the consultation
  • A payment button appears next to the scheduled session in the Therapy section. The same button will appear on the top menu bar.
  • You can pay for the session with a Visa or Mastercard. The payment system is integrated into the website.
  • Funds are not debited from the card at the time of prepayment, but only held. Payment is completed after the consultation ends.
How does the payment system work?
The very first payment can take several hours to process, so try not to pay for the session at the last minute. When you make a payment, the funds are not permanently debited from the card but are "frozen" in the system. If the session is sucessfully ended (or you miss it without warning), the payment will be debited. If the session does not take place due to the therapist's fault, we will refund the money. Starting from the second session, you will be able to pay for several sessions at once.
How secure is the payment system?
The platform uses the services of a trusted payment processor and does not have access to your card details.
A payment button appears next to the scheduled session in the Therapy section. The session can be paid by Visa or Mastercard. The payment system is integrated into the platform
4
Enter the online room
  • At the scheduled time, log into the online room.
  • The browser will ask for access to the computer's camera and microphone. Please allow it. You can access these settings by clicking the lock icon in the address bar.
  • The online room will work from your computer or mobile devices (we recommend using the Chrome browser).
How to enter an online room with a smartphone?
To work from a mobile device, use the Chrome browser. Log in, open the list of sessions, and click the online room button. If the session has been scheduled and paid for, the button will be active and you will be able to enter the online room.
How secure is your video calling?
For video communication, Treatfield uses technology that provides end-to-end encryption between nodes on a peer-to-peer basis. This means that your browser or phone communicates with the therapist's browser or phone directly, and video and audio do not pass through intermediary servers and cannot be intercepted.
At the scheduled time, log into the online room.The browser will ask for access to the computer's camera and microphone. Please allow it.

Further appointments can be made at the end of the session or via direct message to the therapist.

Further appointments can be made at the end of the session or via direct message to the therapist.

Still have questions? Contact us [email protected]

Choose a therapist

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